Patients inquiring about outpatient services or the polyclinic will be assisted by an International Patient Executive (IPE) during polyclinic hours, which vary based on the specialist's schedule. The list of doctors and their specialties can be found in the 'Find a Doctor' section on our homepage.
Hospital Admission
Patients at Kasih Ibu Hospital will be contacted and informed about their admission based on the timing of their scheduled procedure(s). Procedures requiring less than 24 hours of observation or treatment will be charged as One Day Care (ODC), and room charges may not apply. Room charges start from the time of admission and cover a 24-hour period. If the stay exceeds 24 hours, additional charges will apply. For stays extending between 12 to 24 extra hours, a full daily room rate will be charged.
How to Contact the Admission Office
Upon arrival at the hospital, you will be directed to meet our International Patient Executive (IPE), who will assist you with all administrative matters.
Required Documents
- Passport with an immigration entry stamp (for international patients)
- For insurance cases, a valid proof of health insurance or coverage, such as a letter of guarantee from your insurance provider, employer, or embassy
Once the patient decides to use their insurance to cover medical expenses, they need to provide a valid insurance certificate/policy so our Alarm Centre can contact the insurance provider. It may take between 24-72 hours for the insurance to confirm coverage. Patient cooperation in contacting their insurance prior to visiting the hospital greatly expedites the guarantee issuance process.
In emergency cases, the Alarm Centre will intensify efforts to obtain the guarantee faster. If a patient is unwilling to wait for the guarantee, they can pay for their medical expenses upfront and claim reimbursement from the insurance later.
Visiting Times
KIH Denpasar
12.00 - 14.00 and 18.00 - 20.00 Local Bali Time
KIH Kedonganan
12.00 - 14.00 and 18.00 - 22.00 Local Bali Time
KIH Tabanan
11:00-13:00 and 18:00-21:00 Local Bali Time
KIH Saba
12.00 - 14.00 and 18.00 - 22.00 Local Bali Time
Kasih Ibu Hospital understands the challenges faced by international patients in a different country. Therefore, our International Patient Executive (IPE) acts as a concierge to assist with all your needs during your stay at the hospital. Available 24/7, patients can meet them directly, call, or leave a message on their phone numbers, and they will address any concerns promptly.
To ensure our Japanese and Russian patients fully understand all information provided by our medical professionals, our dedicated Japanese and Russian concierges will assist them during their visit or admission, making them feel at home.
- The patient is entitled to receive information about their health, including the results of physical and supporting examinations, diagnosis, treatment, procedures, prognosis, and other services provided to the patient.
- The patient is entitled to receive sufficient explanations about the healthcare services provided by medical and healthcare personnel, with clear and comprehensive information in a language that is easy to understand.
- The patient is entitled to receive healthcare services in accordance with medical needs, professional standards, and quality services, provided by medical and healthcare personnel who have the appropriate competencies and authority.
- The patient has the right to accept or refuse medical treatment, except for medical procedures required for preventing infectious diseases and managing outbreaks, which will be carried out after receiving and understanding comprehensive and adequate information about these actions, and this will be documented in the medical record.
- The patient is entitled to access information in the medical record, in accordance with applicable laws and regulations.
- The patient has the right to seek a second opinion from other medical or healthcare personnel.
- The patient is entitled to other rights in accordance with applicable laws and regulations.
- The patient has the obligation to provide complete and honest information about their health issues, including personal data, medical history, previous examinations, treatments, medications received, and any health problems felt during the examination by medical or healthcare personnel, based on the patient’s and family’s knowledge and capabilities.
- The patient has the obligation to follow the advice and instructions from medical and healthcare personnel after receiving complete and adequate explanations.
- The patient has the obligation to comply with the rules and regulations at the healthcare facility, including the regulations in place at the hospital.
- The patient has the obligation to provide payment for the healthcare services received, including consultation, examination, procedures, treatments, and other healthcare services, in accordance with the prevailing tariff at the hospital.
Inpatient Meals
Patients are advised to consume only the meals provided by the hospital based on their prescribed diet to ensure optimal nutritional care. Our dietetic team collaborates closely with our medical team to prepare nutritious, tailored meals that take into account each patient’s medical procedures and individual health requirements. Our hospitals are also committed to accommodate dietary and religious preferences, ensuring all needs are met. Please make any specific requests at least one (1) day in advance to allow for proper arrangements.
In-house Restaurants/Convenience Stores
KIH Denpasar
MM Juice (1st Floor)
Circle K (1st Floor)
KIH Kedonganan
Circle K (1st Floor)
KIH Tabanan
Circle K (1st Floor)
KIH Saba
Coffee Cafe (1st Floor)
M Mart (1st Floor)
