Patients inquiring about outpatient services or the polyclinic will be assisted by an International Patient Executive (IPE) during polyclinic hours, which vary based on the specialist's schedule. The list of doctors and their specialties can be found in the 'Find a Doctor' section on our homepage.
Hospital Admission
Patients at Kasih Ibu Hospital will be contacted and informed about their admission based on the timing of their scheduled procedure(s). Procedures requiring less than 24 hours of observation or treatment will be charged as One Day Care (ODC), and room charges may not apply. Room charges start from the time of admission and cover a 24-hour period. If the stay exceeds 24 hours, additional charges will apply. For stays extending between 12 to 24 extra hours, a full daily room rate will be charged.
How to Contact the Admission Office
Upon arrival at the hospital, you will be directed to meet our International Patient Executive (IPE), who will assist you with all administrative matters.
Required Documents
- Passport with an immigration entry stamp (for international patients)
- For insurance cases, a valid proof of health insurance or coverage, such as a letter of guarantee from your insurance provider, employer, or embassy
Once the patient decides to use their insurance to cover medical expenses, they need to provide a valid insurance certificate/policy so our Alarm Centre can contact the insurance provider. It may take between 24-72 hours for the insurance to confirm coverage. Patient cooperation in contacting their insurance prior to visiting the hospital greatly expedites the guarantee issuance process.
In emergency cases, the Alarm Centre will intensify efforts to obtain the guarantee faster. If a patient is unwilling to wait for the guarantee, they can pay for their medical expenses upfront and claim reimbursement from the insurance later.
Visiting Times
KIH Denpasar
12.00 - 14.00 and 18.00 - 20.00 Local Bali Time
KIH Kedonganan
12.00 - 14.00 and 18.00 - 22.00 Local Bali Time
KIH Tabanan
11:00-13:00 and 18:00-21:00 Local Bali Time
KIH Saba
12.00 - 14.00 and 18.00 - 22.00 Local Bali Time
Kasih Ibu Hospital understands the challenges faced by international patients in a different country. Therefore, our International Patient Executive (IPE) acts as a concierge to assist with all your needs during your stay at the hospital. Available 24/7, patients can meet them directly, call, or leave a message on their phone numbers, and they will address any concerns promptly.
To ensure our Japanese and Russian patients fully understand all information provided by our medical professionals, our dedicated Japanese and Russian concierges will assist them during their visit or admission, making them feel at home.
- Obtain information about the rules and regulations in the hospital.
- Obtain information about the rights and responsibilities of patients.
- Receive humane, fair, honest, and non-discriminatory services.
- Receive quality health services that meet professional standards and standard operating procedures.
- Receive effective and efficient services to avoid physical and material harm.
- File complaints about the quality of the services received.
- Choose a doctor and level of care according to their preferences and the hospital's regulations.
- Request a consultation regarding their illness from another licensed doctor, either within or outside the hospital.
- Receive privacy and confidentiality regarding their illness and medical data.
- Receive information including diagnosis, medical procedures, purpose of procedures, alternative options, potential risks and complications, prognosis of the actions taken, and estimated treatment costs.
- Provide consent or refuse the actions proposed by healthcare providers concerning their illness (except in cases of unconsciousness, severe infectious diseases, or severe mental disorders).
- Be accompanied by their family during critical conditions.
- Conduct worship according to their religion or beliefs as long as it does not disturb other patients.
- Receive safety and security during their stay in the hospital.
- Propose suggestions, recommendations, or improvements regarding the treatment they receive from the hospital.
- Refuse spiritual guidance services that do not align with their religion or beliefs.
- File complaints or lawsuits against the hospital if it is suspected of providing services that do not meet standards, either civilly or criminally.
- Complain about hospital services that do not meet standards through print and electronic media in accordance with applicable regulations.
- Comply with the rules and regulations of the hospital.
- Use hospital facilities responsibly.
- Respect the rights of other patients, visitors, and healthcare staff, as well as other personnel working in the hospital.
- Provide honest, complete, and accurate information to the best of their ability and knowledge about their health issues.
- Disclose financial capacity and health insurance information.
- Adhere to the therapy plan recommended by healthcare providers in the hospital and approved by the patient concerned after receiving an explanation in accordance with applicable regulations.
- Accept all consequences of personal decisions to refuse the recommended therapy plan and/or not follow the instructions provided by healthcare providers for the treatment of their illness or health issue.
- Provide compensation for the services received.
Inpatient Meals
Patients are advised to consume only the meals provided by the hospital based on their prescribed diet to ensure optimal nutritional care. Our dietetic team collaborates closely with our medical team to prepare nutritious, tailored meals that take into account each patient’s medical procedures and individual health requirements. Our hospitals are also committed to accommodate dietary and religious preferences, ensuring all needs are met. Please make any specific requests at least one (1) day in advance to allow for proper arrangements.
In-house Restaurants/Convenience Stores
KIH Denpasar
MM Juice (1st Floor)
Circle K (1st Floor)
KIH Kedonganan
Circle K (1st Floor)
KIH Tabanan
Circle K (1st Floor)
KIH Saba
Coffee Cafe (1st Floor)
M Mart (1st Floor)
